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ConSept Blog - Archive for November, 2013

When Performance is Measured, Performance Improves.

Service Department Training exercise

Service Department training, especially based on the financials, is a critical process that adds value throughout your operation. Too often, managers cannot identify key lines on the financial statement much less connect the most important metrics to other areas of opportunity in their daily operation. In our 20-Groups, we mix…

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Discounting Internal Labor and Parts

Discounting Internal labor and parts is a common practice in dealerships, and is a regular discussion point in 20-Group meetings even among those that have decided not to discount. Many sales-minded dealers point out that the Used Vehicle department is the best single customer the Service Department has and should…

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