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ConSept Blog - Archive for the ‘News’ Category

When Performance is Measured, Performance Improves.

Survey Reveals More Vehicle Shoppers Depend on Mobile Devices and Social Media

According to a recent survey of online vehicle shoppers commissioned by Chrome Data, a leading provider of high-value vehicle content, applications and solutions benefiting the complete automotive sales chain, automotive retailers can nab more buyers by investing in robust and mobile-friendly online research tools backed up by social networking. More…

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Ram 1500: Motor Trend's Truck of the Year

The Ram 1500 has been named 2013 Truck of the Year by Motor Trend magazine. The magazine’s editors were impressed by the truck’s posh interior, fuel economy and posh interior. “The 2013 Ram 1500 SLT is essentially like driving a Chrysler 300 with a bed,” according to the story that…

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My-Guy.com Is Coming

OEMs in our industry have largely fixed the most glaring issues associated with crummy supply chains. If you have found that your supply chain is not quite fixed, well, you should know what’s broken and how to repair it. If you are at the top of the heap, you know…

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Online Listings: How to Turn Shoppers into Buyers

It’s no secret that the action is online. According to Kelley Blue Book Market Intelligence, 36% of new- and used-car shoppers spend more than a year researching vehicles online before making a purchase. With customers spending a significant amount of time surfing the Internet to help make an educated purchase…

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MyGuy – The Next Generation Service Advisor

I was recently looking for a locksmith, so I turned to my usual online review site, Yelp, for advice. I typed “locksmith” near “Boston, MA” into the search, and the 2nd result had five stars based on 83 results (78 five-star reviews, five four-star reviews). Hmm, this looks like it…

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Ford rolls out dealership iPad app

New Jersey Ford dealer Rich Savino plans to get rid of all 20 personal computers on his sales consultants’ desks by Oct. 1. To replace them, Savino has ordered an Apple iPad for each manager and sales consultant at All American Ford of Old Bridge, N.J., about 40 miles southwest…

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Smartphone a car shopping tool

For the first time, this year’s Manufacturer Website Evaluation study asked shoppers a few questions about smartphone and tablet use when it comes to car shopping. J.D. Power’s own stats say it’s about time. J.D. Ney, J.D. Power’s automotive account analyst, says that smartphone use in Canada is up to…

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“My Guy” … or “My Big Brother”

[Carlisle & Company] recently sent out the results of our annual North American Service Manager Survey: 23 reporting brands in the US and Canada, over 9,500 respondents, 61% response rate, 15+ topics, 100+ questions, ~38,000 text responses. Even more impressive is what the industry has achieved since we launched this…

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Automakers gain speed at year end as U.S. shoppers return

The U.S. auto industry is seeing demand recover faster than anticipated, with  automakers headed toward their best annual performance in three years at sales  of 12.8 million vehicles. Consumers entered this year’s final month demanding models ranging from big  pickups to luxury sedans to fuel-sipping hybrids after pushing November’s sales …

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